Ancast Intelligence
— A MODERN VOICE FOR MODERN BUSINESSES
The voice of your brand, always on.
Custom-built AI voice agents that answer, book, and close — on your website, on the phone, in your customer's language. Live in fourteen days.
Voice quality is the difference between a caller staying on the line, and a caller hanging up.
FOR
UK Hospitality, Events & Agencies
SUBJECT
AI Voice Concierge, Pricing & Services
EDITION
April 2026, Public Release
SECTION 01 — THE PROBLEM
Most enquiries arrive when nobody is at the desk.
That's where we come in.
Hotels, venues and agencies lose between thirty and fifty percent of after-hours booking enquiries. Customers move on. Calls go unanswered. Forms get filled out and abandoned. The cost is invisible until you measure it — and once you do, it's significant.
Traditional chatbots fail because they feel like chatbots. Outsourced call centres fail because they don't sound like you. The new generation of voice AI sounds human, speaks your customers' language, and integrates with the systems you already run. That's what we build.
38%
Of after-hours website enquiries are abandoned within ninety seconds when no live response is available. Voice agents recover the majority.
— HOSPITALITY TECH INDUSTRY REPORT, 2025
SECTION 02 — THE APPROACH
How it works.
Every voice agent we build is custom — trained on your brand, your tone, your knowledge base. Four phases, fourteen days, fully operational.
01
Discovery & Design
A working session to map the conversations your customers actually have. We agree the use cases, the voice, the boundaries. You sign off the brief before we build a thing.
DAYS 01 — 03
02
Voice & Build
We craft your voice — from a curated library, designed from a prompt, or cloned from a real recording. Your knowledge base loads. Your integrations connect. Quietly, in the background.
DAYS 04 — 07
03
Test & Refine
We run fifty-plus scenarios against the agent before you see it. Then you test it. Then we tune it. Nothing goes live until it handles the awkward questions as gracefully as the easy ones.
DAYS 08 — 11
04
Launch & Tune
Soft launch on a quiet hour. Monitor the first day. Hand over the keys, the dashboard, and the playbook. For Growth and Pro clients, the monthly tuning starts the week after.
DAYS 12 — 14
SECTION 03 — PRICING
Three ways to begin.
Choose the tier that matches the moment. Starter to test the water. Growth to run the operation. Pro to scale across locations or markets. Move up at any time — your work comes with you.
TIER I — Starter — "Try it."
£2,500 one-time
Fixed-price MVP. No retainer. Live in 14 days.
  • One voice agent — single use case
  • Library voice — professional, curated
  • One language (English or agreed)
  • Web widget — one agent
  • 1,500 minutes over first 90 days
  • Knowledge base — up to 10 documents
  • 30-day warranty — technical fixes only
  • Email support — 48hr response
  • Script locked at launch
Best for: Validation. Proof of concept. Smaller hotels and venues testing voice for the first time. Upgrade anytime.
TIER II — Growth — "Run it."
£3,500 + £550/mo
Live in 14 days. Continuous tuning. No lock-in.
  • One voice agent — multi-channel ready
  • Premium voice or instant clone
  • English + additional languages
  • Web widget - add multi agents
  • 1,500 mins/mo — £0.15 per overage
  • 2 amends/month — script & KB updates
  • Monthly review — 30-min performance call
  • Standard analytics — dashboard included
  • Priority email — 24hr response
Best for: Active hotels, venues and agencies running real volume. The retainer pays for the ongoing work that keeps the agent performing.
TIER III — Pro — "Scale it."
£5,500 + £1,250/mo
21-day build. White-glove operation.
  • Up to 5 agents — multi-handoff
  • Custom voice clone — professional grade
  • 2 languages included
  • All channels — web, phone, WhatsApp
  • 3,000 mins/mo — £0.12 per overage
  • Unlimited amends — weekly tuning
  • Real-time dashboard — branded, your domain
  • Quarterly strategy session
  • Phone & email — priority support
Best for: Multi-location groups, premium brands, and operators where voice is part of the brand. SLA upgrades available.
BILLING
50% on signing, 50% on go-live. Retainers via direct debit.
CANCELLATION
30 days' notice. No long-term lock-in. Annual prepay 10% off.
COMPLIANCE
Signed DPA on every contract.
CASE STUDY
15% off setup if you agree to be a reference site.
SECTION 04 — ADD-ONS
À la carte.
Mix and match to extend any tier. Setup fees are one-time. Monthly fees are billed alongside your retainer. Available on Growth and Pro tiers.
i. Voice & Personality
  • Instant Voice Clone — your brand voice: +£400
  • Professional Voice Clone — hyper-realistic: +£800
  • Voice Design — custom from prompt: +£200
  • Multiple voices — different agents: +£200 ea.
  • Voice variants — formal/casual switch: +£300
ii. Channels & Reach
  • Phone (inbound, Twilio): £500 + £100/mo
  • Phone (outbound dialler): £750 + £150/mo
  • WhatsApp Business integration: £600 + £100/mo
  • Mobile SDK (iOS / Android): £1,200 + £150/mo
  • Outbound calling campaign: from £750
iii. Languages & Global
  • Each additional language: £300 + £75/mo
  • Auto language detection: £500 + £100/mo
  • Real-time language switching: £750 + £150/mo
  • Regional accent variations: £200 ea.
  • Translation of knowledge base: £400 per language
iv. Integrations & Action
  • Calendar booking (Google / Outlook): £400 + £50/mo
  • CRM (HubSpot, Salesforce, Pipedrive): £600 + £100/mo
  • PMS for hotels (Mews, Cloudbeds): £1,500 + £200/mo
  • Multi-agent handoff (sales/support): £1,000 + £200/mo
  • Custom API integration: from £800
v. Analytics & Insight
  • Branded client dashboard: £600 + £100/mo
  • Real-time live call view: £400 + £75/mo
  • Sentiment analysis: £400 + £75/mo
  • Custom KPI tracking: £500 + £100/mo
  • Weekly PDF performance report: £200 + £50/mo
vi. Capacity & Compliance
  • Burst pricing — 3× concurrent capacity: +£200/mo
  • SLA 99.9% uptime guarantee: +£300/mo
  • EU data residency: £200 + £50/mo
  • Zero retention mode: £500 + £150/mo
  • Dedicated account manager: +£500/mo
SECTION 05 — IMPLEMENTATION
Yes to live in fourteen days.
A typical Growth-tier implementation. The same shape applies to Starter (slimmer) and Pro (extended to 21 days with weekly check-ins).
Step 00 — DAY ZERO — "Verbal yes"
Proposal and Stripe payment link sent same day. Discovery call booked. Welcome email outlines what to expect, what we need from you, and who you'll meet.
ANCAST · Same-day proposal turnaround.
Step 01 — DAY ONE — "Onboarding form"
Brand voice, top FAQs, booking flow, existing systems, and brand assets. Returned within 48 hours. Your team's only homework.
CLIENT SIDE · ≈45 minutes of input.
Step 02 — DAYS 2–3 — "Discovery call"
Sixty minutes. We walk through your inputs, agree the scope, demonstrate a similar agent, and confirm the timeline. Written brief sent within 24 hours for sign-off.
JOINT SESSION · Decision-maker + ops lead.
Step 03 — DAYS 4–7 — "Build phase"
Voice setup, script v1, knowledge base, automations, integrations, widget code. No client interaction needed — but you'll get a Day 5 progress note.
ANCAST — TECH · Mobilising, focused on build.
Step 04 — DAY 8 — "UAT walkthrough"
Forty-five minutes. We demo five to ten test scenarios live. You try it. Issues logged. Refinement priorities agreed and confirmed by email same day.
JOINT SESSION · You + your operations team.
Step 05 — DAYS 9–11 — "Refinement"
Issues fixed. Final polish. Production deployment ready. Pre-launch checklist completed and shared with you for sign-off.
ANCAST — TECH · Final 72 hours of build.
Step 06 — DAYS 12–14 — "Sign-off, soft launch & handover"
Sign-off call. Final invoice triggered. Soft launch in a low-traffic window. Full handover pack delivered: website code, any credentials, user guide, support escalation, first monthly review booked.
JOINT + ONGOING · Then continuous tuning begins.
SECTION 06 — IN PRACTICE
Questions you'll have.
The honest answers. If yours isn't here, ask — we'd rather have the conversation than skirt the question.
How is this different from a chatbot?
Chatbots are text-based and most visitors ignore them. Voice agents feel like talking to a real person, capture leads even when your team's offline, and convert markedly better than chat for booking enquiries. The voice quality is the difference.
What if it gets a question wrong?
Trained on your specific FAQs and tested across numerous scenarios before launch. If something it can't handle comes up, it routes to a human or gives a clean message. We monitor the first thirty days closely and tune anything weak.
Why £2,500 for the MVP?
A custom-built voice agent on your domain, trained on your business, integrated into your site, in two weeks. Cheaper alternatives are generic chatbots that don't sound like your brand. Most clients see one extra booking pay it back within a month.
What's the lock-in?
None. Starter is one-time, no recurring. Growth and Pro are rolling monthly with thirty days' notice. You're never trapped. The only thing locked is the script in Starter — that's by design, to keep the price honest.
Can we do a trial?
No, because the setup is genuinely custom — twenty-plus hours of work specific to you. Starter exists for that reason: a fixed price with no commitment beyond the build. If you love it, upgrade. If not, you've got a working agent for ninety days.
What about data protection?
Data Processing Agreements signed with clients and our technology partners. We do not use client conversations to train models. EU/UK data residency, zero-retention processing, or conversation redaction — these can be configured; we'll scope them with you during onboarding.
Can the voice be ours specifically?
Yes — three options. A library voice (free, professional). Voice Design (custom-generated from a prompt, +£200). Or a clone of your CEO, founder, or chosen voice talent (+£400 instant, +£800 professional grade).
What if we outgrow it?
You move up tiers. Starter to Growth at any point. Growth to Pro when you need multi-agent handoff or custom voice cloning. The build comes with you — you never start over. White-label and reseller agreements available for groups.
— GET IN TOUCH
Tell us what you'd like your customers to hear.
Twenty-minute discovery call. No obligation, no hard sell. We'll listen, ask the right questions, and tell you honestly whether voice AI is right for your business — and which tier fits.
EMAIL
Same-day response
PHONE
+44 0330 223 1341
Mon–Fri, 9am–6pm GMT
CALENDAR MEETING

Calendly

1:1 AI Voice Concierge - Ancast Intelligence - Julia Lang

ANCAST.CO.UK · ISSUE Nº 01 · MMXXVI